ALL CONTENT ON WEBSITE OR SOCIAL PAGES ARE ACCURATE TO THE POINT .
We offer a 3 days refund policy. ( NO RETURNS or REFUNDS ON SALE ITEMS)
For Smaller Products (weighs 500 Gram or below) PKR 250 shall be deducted from product price in terms of delivery charges and will be refunded if there is no defect in the returned product.
For Large Products ( weighs 1Kg or above) PKR 600 shall be deducted from product price in terms of deliver charges and will be refunded if there is no defect in the returned product.
In case the item is not returned in its original condition, the customer will be responsible for any loss in value. Once the returned item is received and inspected, a notification will be sent through e-mail or Whatsapp about the rejection or approval of refund.
If the customer is dissatisfied with any aspect of the order and wants to exchange the product with some other variant of the same or other product, the company will gladly do so given the customer bears delivery charges of returning the product and delivery of the new product.
To start a return, you can contact us at homessentia22@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Kindly contact us for any return question at
homessentia22@gmail.com
Damages and issues
Please inspect your order upon receiving and contact on aforementioned e-mail address immediately if the item is defective, damaged or if a wrong item is received.
Exceptions / non-returnable items
Unfortunately, returns on sale items or gift cards cannot be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.